Skip to content
Elegant Life Laundry
Back to home

Terms & Conditions

The agreement between you and Elegant Life Laundry: what we will do, what we ask of you, and what happens if something goes wrong — kept short.

Last updated: 20 July 2026

About These Terms

These terms apply when you use Elegant Life Laundry (Building 4107, 14 Wadi Al Mikhaylfah St, Mohamed Bin Zayed City, Abu Dhabi, United Arab Emirates) for laundry, dry cleaning, ironing, specialist garment care, or our free collection and delivery. Placing an order with us — in person, by phone, or on WhatsApp — means you accept them. “We” means Elegant Life Laundry; “you” means the customer.

Our Service and Turnaround

We provide washing, wash & fold, wash & iron, ironing, dry cleaning, and specialist care for items including kanduras, abayas, delicate garments, wedding dresses, curtains, carpets, and comforters. Some specialist cleaning is done by a trusted partner on our behalf; your contract stays with us and we remain responsible for the work. We may decline an item we do not believe we can clean safely, and will tell you why.

Standard turnaround is 48 hours from collection — often sooner, but please plan for 48. Dry cleaning, bulky household items, and delicate or heavily soiled pieces can take longer. Express same-day service is available on request if you ask when you book. All times are estimates given in good faith, not guarantees; if a delay matters to you, tell us when you book.

Pickup and Delivery

Collection and delivery are free across Mohamed Bin Zayed City, Shakhbout City, Zayed City, Baniyas, Al Shamkha, Al Shawamekh, Madinat Al Riyadh, and the wider Abu Dhabi area. Just outside? Ask us — we usually still come. Times are the windows we aim for; if we are going to be materially late, we contact you rather than leave you waiting.

Please have someone available to hand over and receive the items. If you ask us to leave items with a guard, reception, or neighbour without a person present, we do so at your risk, and our responsibility ends at that agreed handover.

Your Responsibilities

A good result depends on a few things only you can do:

  • Check pockets before handing items over. We check too and return what we find, but we cannot accept responsibility for items left in garments or for damage they cause.
  • Tell us before we start about anything special — a delicate fabric, beading, a stain and its cause, an item to wash separately, or a detergent/skin sensitivity. We can only act on what we know at the time.
  • Tell us if an item is of high value — a wedding dress, fine tailoring, an heirloom — before we clean it, so we can agree the right handling and cover up front.
  • Give accurate contact and address details, and check your items at handover.

Cleaning Results and Our Liability

We treat your items with the care we would give our own, and we follow manufacturer care labels wherever they are present and legible. Where a label is missing or plainly wrong for the fabric, we use our professional judgement, but at your risk, since the maker's guidance is not available to us.

Except where the loss results from our negligence or failure to take reasonable care, we are not responsible for pre-existing damage or weak seams, manufacturing or dye defects, colour bleeding or shrinkage inherent to a fabric cleaned correctly, normal wear and tear, stains that cannot be removed safely, or items left in pockets. If we spot a risk before we start, we tell you and agree how to proceed rather than decide for you.

Where an item is lost or damaged through our proven negligence, we will put it right. Compensation is assessed fairly and in good faith on the facts — taking into account the item's age, condition, and remaining life rather than its price when new, any value agreed with us in writing beforehand, and whether it can be repaired or replaced. We do not apply a fixed formula or an arbitrary cap such as a multiple of the cleaning charge — that is meaningless on a low-value item and unfair on a valuable one.

Please tell us within 48 hours of delivery or collection if something is not right, so we can inspect it while the evidence is fresh. This does not limit any statutory right you have. To the extent permitted by law we are not liable for indirect or consequential loss (such as lost profit or the cost of hiring a replacement outfit).

Nothing in these terms limits or excludes any right you have under applicable UAE consumer protection law, including Federal Law No. 15 of 2020, or any liability that cannot lawfully be excluded. Where anything here conflicts with such a right, that right prevails.

Pricing and Payment

Prices are quoted per item or service and confirmed before we start. Where an item needs assessment, we quote once we have seen it and do not begin until you agree. Extra care you request — washing an item separately, or our gentle detergent for sensitive skin — carries a small additional charge that we always tell you about before it is applied, never after, and which is saved to your account for later orders.

Every customer has their own account and a unique customer number, and every order is issued with an itemised electronic invoice. We are not registered for VAT, so the price we quote is the price you pay. We accept cash, card on delivery, Apple Pay, a payment link, and bank transfer. You can settle on delivery, or run a monthly account settled by the end of each month; invoices unpaid past month end are treated as overdue.

Cancellations, Refunds and Unclaimed Items

Cancel a collection any time before the driver arrives, free — a WhatsApp message is enough. After we collect but before cleaning starts, you can still cancel at no cleaning charge. Once cleaning has begun, the item is charged, as the work and materials are used.

If cleaning or finishing is not up to standard, bring it back and we re-clean it free of charge. If re-cleaning will not put it right, we refund the cleaning charge for that item; if we charged you in error, we refund the difference. These remedies are in addition to your rights under UAE consumer protection law.

We hold cleaned items for 90 days from when they are ready and will try to reach you using the details you gave us. After that we may dispose of or donate the item, and charges for work already done remain payable. If you know you will be away, just tell us and we will hold them longer by agreement.

Governing Law and Contact

These terms and any dispute arising from them are governed by the laws of the United Arab Emirates and the Emirate of Abu Dhabi, whose courts have jurisdiction. If any provision is found invalid, the rest continues in effect. We may update these terms from time to time; the version published when you place an order is the one that applies to it.